FAQ — Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–9 business days. You’ll receive a tracking link once your order ships.

Is shipping free?

Yes! We offer free worldwide shipping on every order, no minimum required.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can also visit our Track Your Order page.

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. Contact us at info@nevas-jewellery.com before sending anything back.

How long do refunds take?

Refunds are processed within 5–10 business days after we receive your return.

Product & Quality

Is your jewelry waterproof?

Yes! All our jewelry is crafted from stainless steel with 18K gold PVD plating — waterproof, sweat-proof, and tarnish-resistant. You can shower, swim, and sweat in it.

Is your jewelry hypoallergenic?

Absolutely. Our jewelry is nickel-free and safe for sensitive skin.

Will the jewelry tarnish?

No. Our 18K PVD plating is 10x thicker than traditional gold plating and is designed to stay brilliant indefinitely.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.

Can I change or cancel my order?

Please contact us within 24 hours of placing your order at info@nevas-jewellery.com and we’ll do our best to help.

Still have questions?

Email us at info@nevas-jewellery.com. We respond within 24 hours on weekdays.